I wanted to convey my utmost appreciation and share with you the joy and gratitude I felt after receiving the best world-class customer service I’ve ever received in my life from a very valuable member of your team, our real estate agent, and now friend, Elena Cabral. Moving to Mexico’s Lake Chapala area had been a dream of mine for over 8 years and although I am Mexican, from the border town of Ciudad Juarez, I emigrated to the United States at a very young age and never came back or visited any other place in Mexico. A little over a year ago I started my journey and began contacting real estate agents about homes I liked from the chapalamls.net site; Elena Cabral was the only agent to not only contact me back but follow-up with me via email and even call me to let me know more details about the home I was interested in. I still remember the excitement of seeing her name on our caller ID, Elena Cabral Alice, Alice was the name of the home we were in love with… The phone was like a hot-potato in my hands, I was so excited that I missed the call…thank God she called right back! She was just calling to check on our trip and to let us know she would be available when we arrived. After two long days of driving we arrived tired and overwhelmed with our three pets and everything we owned in a little trailer; Elena went out of her way and helped us find a place where we could stay with our pets and our trailer. She even showed us Casa Alice, even though it was after business hours and the very next day she took the day to show us other options and drove us around for several more days just to make sure we had found the perfect home for us. Sure enough, we ended up falling in love with a different home and today after a month in our new home we know we couldn’t be happier. This is my third home purchase and the experience has been the best thanks to my agent Elena. Elena made our lives easier by giving us an outstanding experience that helped us throughout the entire process; she was very professional, patient, trustworthy, easy to do business with and it is evident that she loves her job. Century21 AccessMex is very fortunate to have such a talented and proficient real estate agent.